Corporate Stakeholders
St. Shine’s main corporate stakeholders have been identified as shareholders and investors, customers, suppliers, employees, government and competent authorities, and the community. To address issues of concern to these stakeholders, the company communicates with them through the respective contact persons by means of questionnaires, email, in-person meetings, and conference calls, in order to understand their expectations and needs and to provide appropriate responses.
The company regularly reports stakeholder communications to the Board of Directors, with the 2024 report presented on August 7, 2025. The relevant materials are as follows:
| Corporate Stakeholders | Priority Issues of Concern | Communication Channels, Response Methods, and Frequency | 2024 Stakeholder Communication Performance |
|---|---|---|---|
|
Shareholders and Investors |
1. Corporate governance 2. Business performance 3. Information transparency |
Annual Shareholders’ Meeting. Annual Investor Conference. Annual Report Publication. Quarterly Financial Reports. Monthly Revenue Announcements. Occasional disclosures of material information via the Market Observation Post System (MOPS). Ad hoc investor meetings. Contact Window: Spokesperson: Hua-Ling Chou, Deputy Manager TEL: 886-2-2647-1578 E-mail: S0505@stshine.com.tw Stock affairs agency: Yuanta Securities Co., Ltd. Address:B1,No.67,Sec.2, Dunhua S. Rd., Da'an Dist., Taipei City. TEL: 886-2-2586-5859 |
Held the Annual General Shareholders’ Meeting. Held one Investor Conference. Published the Annual Report. Published Quarterly Financial Reports. Published Monthly Revenue Announcements. Released 44 material information announcements (in Chinese and English) via MOPS. Held ad hoc meetings with institutional investors. Responded to investor inquiries. Conducted an ESG engagement meeting with investors/shareholders. |
| Customers |
1. Product quality 2. Innovative research and development 3. Customer relations 4. Protection of customer rights and interests 5. Regulatory compliance |
Ad hoc business visits and audits. Ad hoc participation in trade fairs and exhibitions. Annual customer satisfaction survey. Dedicated customer service hotline and mailbox. Contact Window: Customer Service Hotline: 0800-212-735 OEM Business Email: info@stshine.com.tw |
Conducted the 2024 Customer Satisfaction Survey: Overseas customers rated 149 out of 150; domestic customers rated 82.88 out of 100. A total of 43 communications were handled via the official website’s communication mailbox. |
| Suppliers |
1. Product quality 2. Ethical Business Practices and Regulatory Compliance 3. Supply chain management |
Annual supplier evaluation. Ad hoc communication meetings. Contact Window: Purchasing Division: Ho Chen-chih, Manager E-mail: s6616@stshine.com.tw |
Completed major supplier evaluations: Grade A: 84% Grade B: 16% |
| Employees |
1. Compensation and welfare 2. Education and training 3. Labor Relations 4. Occupational health and safety 5. Information Security |
Employee suggestion box for feedback. Ad hoc training and development. Quarterly labor-management meetings. Annual employee health checkups. Quarterly occupational safety and health (OSH) committee meetings. Semi-annual workplace environment monitoring. Daily employee shuttle bus service. Contact Window: Internal Employee Portal – Opinion Box |
Received 581 submissions via the employee suggestion box, all of which were addressed and responded to. Provided training to 14,399 participants, totaling 24,525 hours. Conducted health checkups for 1,862 employees; special occupational health examinations (noise-related) for 81 employees across all sites. Held 4 labor-management meetings and 4 occupational safety and health meetings. Provided shuttle bus services with a total of 2,961 trips and 49,000 passenger rides. |
|
Government and Competent Authorities |
1. Corporate Governance 2. Risk Management 3. Legal and Regulatory Compliance 4. Information Security Management 5. Environmental Policy and Management |
Ad hoc correspondence, e-mails, and phone calls. Ad hoc participation in seminars and advocacy events. Contact Window: Spokesperson: Deputy Manager Hua-Ling Chou TEL: 886-2-2647-1578 E-mail: S0505@stshine.com.tw |
Participated in advocacy seminars and briefing sessions organized by competent authorities, including the Ministry of Economic Affairs, Ministry of Labor, Ministry of Environment, Department of Health, New Taipei City Government, and Taipei Exchange. |
| Community |
1. Participation in Community Activities 2. Job Creation |
Community meetings and communication forums. Support for disadvantaged groups. Enhancing environmental safety. Official Website Service E-mail: services@stshine.com.tw |
Donated a surveillance system to Zhangshu Village, assisting the police in apprehending an arsonist (reported in United Daily News, March 7, 2025). Sponsored the Xizhi Cherry Blossom Festival. Sponsored smartphone training programs for elderly residents. Sponsored the Chongyi High School baseball team. Participated in annual blood donation campaigns organized by the office building. |